Privacy Policy
Privacy Policy
At Pollinate That, we are committed to protecting your personal information and being transparent about how we collect, use, and store your data. By accessing our website or making a purchase, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
Who We Are
Pollinate That is an online lifestyle store based in Cape Town, South Africa, owned and operated by Monica Stephanie Aylward / De Beer. We sell women's, men's, and kids' clothing, accessories, and home & living products, shipping both locally within South Africa and worldwide.
For any privacy-related queries, you can contact us at hello@pollinatethat.com.
What Information We Collect
We collect information from you in the following ways:
Information You Provide Directly
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment providers — we do not store your card details)
- Any messages or correspondence you send us
Information Collected Automatically When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URLs
- Cookies and similar tracking technologies
Information From Third Parties We may receive information about you from third-party services such as payment processors, shipping partners, and social media platforms if you interact with us through those channels.
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order status, shipping updates, and delivery confirmations
- To respond to your enquiries and provide customer support
- To send you marketing communications, promotions, and updates if you have opted in to receive them
- To improve our website, products, and overall customer experience
- To detect, investigate, and prevent fraudulent transactions or other illegal activity
- To comply with our legal obligations under applicable South African law, including the Protection of Personal Information Act (POPIA)
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
Legal Basis for Processing
We process your personal information on the following grounds:
- Contractual necessity — to fulfil orders you place with us
- Legitimate interest — to improve our services and prevent fraud
- Legal obligation — to comply with applicable laws and regulations
- Consent — for marketing communications, which you may withdraw at any time
Cookies
Our website uses cookies to enhance your browsing experience and gather analytical data. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:
- Essential cookies — necessary for the website to function properly
- Analytical cookies — help us understand how visitors interact with our site
- Marketing cookies — used to deliver relevant advertisements and track campaign performance
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies.
Sharing Your Information
We only share your personal information with third parties where necessary to operate our business and fulfil your orders. These third parties include:
- Payment processors — including PayFast and other secure payment providers, to process transactions
- Shipping and logistics partners — to deliver your orders
- Email and marketing platforms — to manage communications and campaigns
- Website and technology providers — including Shopify, to power our online store
- Legal and regulatory authorities — where required by law
All third parties we work with are required to handle your information securely and in accordance with applicable data protection laws. We do not authorise them to use your information for any purpose beyond what is necessary to provide their services to us.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, and reporting obligations. In most cases, this means we will retain your data for a minimum of 5 years following your last transaction with us, in line with South African legal requirements.
When your data is no longer required, it will be securely deleted or anonymised.
Your Rights
Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the following rights regarding your personal information:
- The right to access — you may request a copy of the personal information we hold about you
- The right to correction — you may request that we correct any inaccurate or incomplete information
- The right to deletion — you may request that we delete your personal information, subject to our legal obligations
- The right to object — you may object to the processing of your information for marketing purposes at any time
- The right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
- The right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, please contact us at hello@pollinatethat.com. We will respond to all requests within a reasonable timeframe and no later than 30 days from receipt of your request.
Marketing Communications
If you have opted in to receive marketing communications from us, we may send you emails, SMS messages, or other notifications about new arrivals, promotions, and updates. You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at hello@pollinatethat.com
Please note that even if you unsubscribe from marketing communications, we may still send you transactional messages related to your orders or account.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their personal information without parental consent, please contact us immediately at hello@pollinatethat.com and we will take steps to delete the information promptly.
Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy applies only to our website and store. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Pollinate That hello@pollinatethat.com +27 60 350 8804 Cape Town, South Africa
Effective Date: April 2026