Terms & Conditions

Terms & Conditions

Please read these Terms & Conditions carefully before using our website or placing an order with Pollinate That. By accessing our website, browsing our store, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you do not agree to these terms, you must not use our website or services.

1. About Us

Pollinate That is an online lifestyle retail store based in Cape Town, South Africa. We sell women's, men's, and kids' clothing, accessories, and home & living products to customers both locally within South Africa and internationally.

Contact details: Email: hello@pollinatethat.com WhatsApp: +27 60 350 8804 Location: Cape Town, South Africa

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

• You are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian
• You have the legal capacity to enter into a binding agreement
• All information you provide to us is accurate, complete, and current
• You will comply with these Terms & Conditions and all applicable laws

We reserve the right to refuse service, cancel orders, or terminate access to our website at our sole discretion, without notice, for any reason including but not limited to breach of these Terms & Conditions.

3. Products & Availability

We make every effort to ensure that all products listed on our website are accurately described and available. However, we reserve the right to:

• Discontinue any product at any time without notice
• Limit the quantity of any product available for purchase
• Correct errors in product descriptions, images, or pricing at any time

Product images are for illustrative purposes only. While we strive for accuracy, colours and details may appear slightly different on your screen depending on your device settings and calibration. These variations do not constitute a defect or grounds for return unless the item materially differs from its description.

All products are subject to availability. In the event that a product you have ordered is out of stock or unavailable, we will notify you as soon as possible and offer you the option of a substitute, a store credit, or a full refund.

4. Pricing

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.

For international customers, your bank or payment provider may apply currency conversion fees or foreign transaction charges. These are entirely your responsibility and are outside of our control.

Prices displayed on our website are inclusive of VAT where applicable. Shipping costs are calculated separately at checkout and are not included in the product price unless explicitly stated.

We reserve the right to cancel any order where a pricing error has occurred, even after an order confirmation has been issued. In such cases, we will notify you promptly and offer a full refund.

5. Orders & Order Confirmation

Placing an order on our website constitutes an offer to purchase. An order confirmation sent to your email address does not constitute acceptance of your order. Acceptance only occurs once your order has been processed, payment confirmed, and a shipping notification issued.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to situations where:

• Payment cannot be verified or is declined
• The ordered item is out of stock or discontinued
• We suspect fraudulent activity
• An error in pricing or product information has occurred

You are responsible for ensuring that all order details, including your shipping address and contact information, are correct at the time of placing your order. We are not liable for orders lost, delayed, or undeliverable due to incorrect information provided by you.

6. Payment

We accept payment through the methods available at checkout, which may include PayFast and other secure payment gateways. All transactions are processed in South African Rand (ZAR).

Payment must be made in full at the time of placing your order. We do not offer credit or deferred payment terms unless explicitly stated in writing. We do not store your card or banking details. All payment information is processed securely through our third-party payment providers in accordance with PCI-DSS standards.

In the event of a failed or declined payment, your order will not be processed. It is your responsibility to ensure that sufficient funds are available and that your payment details are correct.

7. Shipping & Delivery

We ship both locally within South Africa and internationally. Shipping costs and estimated delivery timeframes are provided at checkout and may vary depending on your location, the size and weight of your order, and the shipping method selected.

Local Orders (South Africa) Standard delivery timeframes for local orders are 3–7 business days from the date of dispatch. These are estimates only and are not guaranteed. We are not liable for delays caused by third-party courier services, adverse weather conditions, public holidays, or any other circumstances beyond our control.

International Orders International delivery timeframes vary significantly depending on the destination country and the courier service used. Estimated timeframes will be provided at checkout. International customers are responsible for all import duties, customs taxes, and any additional fees levied by their country's customs authority. We are not responsible for delays caused by customs processing.

Dispatch Times Orders are typically processed and dispatched within 2–3 business days of payment confirmation, excluding weekends and public holidays. During peak periods, sale events, or promotional campaigns, dispatch times may be longer. We will communicate any significant delays to you via email.

Tracking Where tracking information is available, it will be provided to you via email once your order has been dispatched. It is your responsibility to monitor your tracking and make yourself available to receive your delivery.

Failed Deliveries If a delivery attempt is unsuccessful due to your absence or incorrect address details, any costs associated with redelivery or return of the parcel will be your responsibility. We are not liable for parcels that are lost, stolen, or damaged after successful delivery to the address you provided.

8. Returns & Exchanges

Our Returns & Exchanges Policy forms part of these Terms & Conditions and is incorporated by reference. Please refer to our full Returns & Exchanges Policy available on our website for complete details on eligibility, timeframes, and the process for initiating a return or exchange.

By placing an order, you confirm that you have read and understood our Returns & Exchanges Policy.

9. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, icons, product photographs, video content, and the overall design and layout of the site, is the intellectual property of Pollinate That or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, distribute, publish, or exploit any content from our website for commercial purposes without our express written consent. Unauthorised use of our content may give rise to a claim for damages and may constitute a criminal offence.

Our logo, brand name, tagline, and associated brand elements are proprietary to Pollinate That. Any unauthorised use of our brand identity is strictly prohibited.

10. User Conduct

By using our website, you agree that you will not:

• Use our website for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorised access to any part of our website or its related systems
• Transmit any harmful, offensive, defamatory, or otherwise objectionable content
• Engage in any conduct that may damage, disable, or impair the functionality of our website
• Use automated tools, bots, or scrapers to access or collect data from our website without our express written permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Post or transmit any unsolicited commercial communications

We reserve the right to restrict or terminate your access to our website immediately and without notice if we determine, in our sole discretion, that you have violated any of the above.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pollinate That, its owner, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Your use of or inability to use our website or services
• Any errors, inaccuracies, or omissions in our website content
• Any unauthorised access to or use of our servers or any personal information stored therein
• Any interruption, suspension, or termination of our website or services
• Any third-party conduct or content accessed through our website

Our total liability to you in connection with any claim arising out of or related to your use of our website or any purchase made through our store shall not exceed the amount you paid for the specific order giving rise to the claim.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by South African law.

12. Disclaimer of Warranties

Our website and all content, products, and services offered through it are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that:

• Our website will be available at all times or free from errors or interruptions
• The information on our website is accurate, complete, or current
• Our website is free from viruses or other harmful components

You assume full responsibility for your use of our website and any reliance you place on its content.

13. Third-Party Links & Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Pollinate That. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to read the terms and privacy policies of any third-party sites you visit.

14. Privacy & POPIA

Your use of our website is also governed by our Privacy Policy and our POPIA Compliance Statement, both of which are incorporated into these Terms & Conditions by reference and are available on our website. By using our website, you consent to the collection and use of your personal information as described in those documents.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms & Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts of South Africa.

We will always attempt to resolve any disputes amicably in the first instance. If you have a complaint or dispute, we encourage you to contact us at hello@pollinatethat.com before pursuing any formal legal route.

16. Amendments to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms & Conditions periodically. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

17. Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, POPIA Compliance Statement, and Returns & Exchanges Policy, constitute the entire agreement between you and Pollinate That with respect to your use of our website and the purchase of products from our store. They supersede all prior agreements, representations, or understandings, whether written or oral.

19. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us at:

Pollinate That hello@pollinatethat.com +27 60 350 8804 Cape Town, South Africa

We are committed to responding to all enquiries within 3 business days.

Effective Date: April 2026